Sometimes the difference between winning and losing is will. The will to make it happen.
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- A great business has to have a conscience. You have to know who you are and who you are not.
- Customers have different need states and life experiences.
- I've traveled around the world, and what's so revealing is that, despite the differences in culture, politics, language, how people dress, there is a universal feeling that we all want the same thing β¦ βΆ
- It's different when you're trying to turn something around, especially something that you built, at a time when so many constituents - the media, Wall Street, competitors, ex-employees - are all sayi β¦ βΆ
- If you want to achieve widespread impact and lasting value, be bold. β¨ Howard Schultz, Dori Jones Yang (1997). Pour your heart into it: how Starbucks built a company one cup at a time
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