The boss says 'Go'; the leader says 'Let's go!'

Harry Gordon Selfridge
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The boss says 'Go'; the leader says 'Let's go!'
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The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. T … ▶
The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.
The boss says 'I'; the leader, 'we'.
Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember al … ▶
The customer is always right. ✨ Harry Gordon Selfridge (2013). Mr. Selfridge's Romance of Commerce: An Abridged Version of the Classic Text on Business and Life, p.3, Adams Media

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