Harry Gordon SelfridgeThe boss says 'I'; the leader, 'we'.352Reading
Harry Gordon SelfridgeThe customer is always right. ✨ Harry Gordon Selfridge (2013). Mr. Selfridge's Romance of Commerce: An Abridged Version of the Classic Text on Business and Life, p.3, Adams … ▶368LifeLove
Harry Gordon SelfridgeThe boss says 'Go'; the leader says 'Let's go!'379Reading
Harry Gordon SelfridgeExcite the mind, and the hand will reach for the pocket.337Thought
Harry Gordon SelfridgeTreat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be… ▶221Humanity
Harry Gordon SelfridgeThere are no hard times for good ideas.213ThoughtTime
Harry Gordon SelfridgeThe boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; T… ▶172Humanity
Harry Gordon SelfridgeThe boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.175Life
Harry Gordon SelfridgeGet the confidence of the public and you will have no difficulty in getting their patronage.187Thought
Harry Gordon SelfridgeWhenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and think… ▶1310Thought
