We are a very open, very democratic site, which means we get all sorts of people. We do get some bad guys who are a few fries short of a Happy Meal. So we have to enlist the aid of our community to help us. The lesson implicit in this is that people will help you out and behave in a really good way. If you trust them, they will respond to that trust.
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- We don't have much in the way of a business strategy. Like no business plan. Which I say to torment all my friends who are VCs or MBAs. That's always entertaining. The deal is, it's a mixture of luck β¦ βΆ
- I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
- Treat people like you want to be treated; live and let live; and also give the other person a break now and then.
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