When a device as simple as a door has to come with an instruction manu…

Donald A. Norman
50 citations
When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed. ✨ The Design of Everyday Things. Book by Donald Norman, Ch. 4, p. 87; regarding doors labeled Push and Pull, 2002.
Reading
5

More Author Quotes

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.
When you have trouble with things—whether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industries—it's not your fault. Don't blame … ▶
The designer has an obligation to provide an appropriate conceptual model for the way that the device works. It doesn't have to completely accurate but it has to be sufficiently accurate that it will … ▶
We expert teachers know that motivation and emotional impact are what matter.
In design it is important to shoe the effect of an action. ... Feedback is critical.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed. ✨ The Design of Everyday Things. Book by Donald Norman, Ch. 4, p. 87; regarding doors labeled Push and Pull, 2002.

More Author Quotes

Most Cited Authors

The Best Quotes

Most Liked Authors

Curated Author Quotes