When you have trouble with things—whether it's figuring out whether to…

Donald A. Norman
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When you have trouble with things—whether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industries—it's not your fault. Don't blame yourself: blame the designer. ✨ The Design of Everyday Things. Book by Donald Norman, Introduction to the 2002 Edition, p. x, 2002.
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