The designer shouldn't think of a simple dichotomy between errors and …

Donald A. Norman
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The designer shouldn't think of a simple dichotomy between errors and correct behavior; rather, the entire interaction should be treated as a cooperative endeavor between person and machine, one in which misconceptions can arise on either side.
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If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual. ✨ The Design of Everyday Things. Book by Donald Norman, Ch … ▶
Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that
Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone
Any time you see signs or labels added to a device, it is an indication of bad design: a simple lock should not require instructions. ✨ Donald A. Norman (2010). Living with Complexity, p.64, MIT Press
Simplification is as much in the mind as it is in the device. ✨ Donald A. Norman (2010). Living with Complexity, p.13, MIT Press

The designer shouldn't think of a simple dichotomy between errors and correct behavior; rather, the entire interaction should be treated as a cooperative endeavor between person and machine, one in which misconceptions can arise on either side.

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