No vision issue today is bigger than the question of efficiency versus…

John P. Kotter
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. ✨ John P. Kotter, Dan Cohen (2013). The Heart of Change: Real-Life Stories of How People Change Their Organizations, p.60, Harvard Business Press
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Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.
One of the most powerful forms of information is feedback on our own actions. ✨ John P. Kotter, Dan Cohen (2015). Successful Organizational Change: The Kotter-Cohen Collection (2 Books), p.115, Harva … ▶
Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change. ✨ John P. Kotter, Dan Cohen (2013). The Heart of Change: Rea … ▶
Leaders establish the vision for the future and set the strategy for getting there.
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. ✨ John P. Kotter, Dan Cohen (2013). The Heart of Change: Real-Life Stories of How People Change Their Organizations, p.60, Harvard Business Press

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