No vision issue today is bigger than the question of efficiency versus…

John P. Kotter
38 citations
No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. ✨ John P. Kotter, Dan Cohen (2013). The Heart of Change: Real-Life Stories of How People Change Their Organizations, p.60, Harvard Business Press
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Tradition is a very powerful force.
In terms of getting people to experiment more and take more risk, there are at least three things that immediately come to my mind. Number one, of course, is role-modeling it yourself. Number two is … ▶
Anyone in a large organization who thinks major change is impossible should probably get out. ✨ John P. Kotter (2008). The New Rules, p.187, Simon and Schuster
In the final analysis, change sticks when it becomes the way we do things around here. ✨ John P. Kotter (2013). Leading Change, With a New Preface by the Author, p.18, Harvard Business Press
Without credible communication, and a lot of it, the hearts and minds of others are never captured.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. ✨ John P. Kotter, Dan Cohen (2013). The Heart of Change: Real-Life Stories of How People Change Their Organizations, p.60, Harvard Business Press

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