Conflicts, even of long standing duration, can be resolved if we can just keep the flow of communication going in which people come out of their heads and stop criticizing and analyzing each other, and instead get in touch with their needs, and hear the needs of others, and realize the interdependence that we all have in relation to each other. We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.
More Author Quotes
- I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.
- Our goal is to create a quality of empathic connection that allows everyone's needs to be met. β¨ Marshall B. Rosenberg (2004). Teaching Children Compassionately: How Students and Teachers Can Succeed β¦ βΆ
- Always hear the 'Yes' in the 'No'.
- When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.
- Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.
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