We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. β¨ Online Extra: Jeff Bezos on Word-of-Mouth Power. Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.
More Author Quotes
- The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. β¨ Managing Human Resources. Book by Susan Jackson, p. 6, June 16, 2011.
- It is very difficult to get people to focus on the most important things when you're in boom times. β¨ Online Extra: Q&A with Amazon's Jeff Bezos. Interview with Robert D. Hof, www.bloomberg. β¦ βΆ
- People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.
- A lot of people β and Iβm just not one of them β believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that youβre p β¦ βΆ
- We are at the 1908 Hurley washing machine stage with the Internet.
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