Phil CrosbyQuality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.371Truth
Phil CrosbyIn a true zero-defects approach, there are no unimportant items. ✨ Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby. Book by Philip B. Crosby, 1989… ▶292ReadingTruth
Phil CrosbyQuality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.293Time
Phil CrosbyQuality has to be caused, not controlled.326Humor
Phil CrosbyVery few of the great leaders ever get through their careers without failing, sometimes dramatically.307Time
Phil CrosbyWhen in doubt, delete it.243Sadness
Phil CrosbySlowness to change usually means fear of the new.309Hope
Phil CrosbyMaking a wrong decision is understandable. Refusing to search continually for learning is not.234Humanity
Phil CrosbyEliminating what is not wanted or needed is profitable in itself.171Time
Phil CrosbyIf anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.197Humor
Phil CrosbySelecting the right person for the right job is the largest part of coaching.2110Humanity
