We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
More Author Quotes
- We are stubborn on vision. We are flexible on details.
- We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
- If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
- We change our tools and then our tools change us. β¨ Exclusive: Our own Len Edgerly interviews Amazon’s Jeff Bezos live in the KND Kindle Chronicles Interview. Interview with Len Edgerly, kindle β¦ βΆ
- We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping o β¦ βΆ
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