The most important single thing is to focus obsessively on the custome…

Jeff Bezos
148 citations
The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Humanity
23

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We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
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I believe you have to be willing to be misunderstood if you're going to innovate.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret havi … ▶

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

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