Derek Sivers
28 citations

If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system! ✨ Insight into CD Baby's Customer Support. Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

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