I feel like in one year it's very easy to go from Internet poster boy to Internet piΡata.
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- If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
- If we think long term, we can accomplish things that we couldn't otherwise accomplish.
- Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.
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