Real estate is the key cost of physical retailers. That's why there's …

Jeff Bezos
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Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location. ✨ Online Extra: Q&A with Amazon's Jeff Bezos. Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.
Politics
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I believe you have to be willing to be misunderstood if you're going to innovate.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table. ✨ Reading the E-Leaves With Amazon's Bezos. Interview w … ▶

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location. ✨ Online Extra: Q&A with Amazon's Jeff Bezos. Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

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