Proper apologies have three parts: 1) What I did was wrong. 2) I feel …

Randy Pausch
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Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better? ✨ Randy Pausch, Jeffrey Zaslow (2008). The last lecture, Hyperion Books
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Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better? ✨ Randy Pausch, Jeffrey Zaslow (2008). The last lecture, Hyperion Books

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