A cardinal principle of Total Quality escapes too many managers: you c…

Stephen Covey
464 citations
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
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Most people say their main fault is a lack of discipline. On deeper thought, I believe this is not the case. The basic problem is that their priorities have not become deeply planted in their hearts … ▶
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The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture yo … ▶
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Our lives are the results of our choices. To blame and accuse other people, the environment, or other extrinsic factors is to choose to empower those things to control us. ✨ Stephen R. Covey (2015). … ▶

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

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